Privacy Notice

At Linton Support, we value all individuals – their contribution, their individuality and their rights.  We look after any personal data that we have, taking seriously the trust that our employees, clients and their families place in us.  In this Privacy Notice, we let you know when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Website Cookies

While we provide information and a feel for our work on our website, we do not collect any information on anyone who takes a look.  We believe that Cookies are for eating, not storing!

Processing

Linton Support processes all data lawfully; most of this processing is required to provide excellent support to our clients (Article 9(2)(h) ’…necessary for the provision of health or social care or the treatment or management of health or social care systems and services’).  Most of the remainder of the personal data we process is for the fulfillment of a contract or in the legitimate interest of the data subject.

We use a UK-based cloud storage provider for all of our digital files.  All files are encrypted upon upload to the cloud, and access is restricted by different levels of passwords, ensuring no-one will be accessing any personal data without permission.

All physical personal data is stored in secure offices, where access is only available to staff who require access.  As with our digital files, there are different levels of access for our staff, ensuring that only those who should have access for their work, do have access.

When personal information is no longer required, it is disposed of either through deletion of digital files or the cross-shredding of documents.

Third Parties

We may share information with other organisations in the course of our work, but never in a way that compromises your rights.  We will not sell your information, nor do we pass on information for marketing purposes.

For the individuals that we support, we may provide relevant personal information with other agencies involved in their care, e.g. Family; Social Care – social workers, financial advocates, AS Funding Team; Health Care – Psychiatrist, IATT, Mental Health Team, GP, Nurse, Dentist, Optician. 

We may also share anonymised personal information with other organisations. 

We submit information to the National Minimum DataSet for Social Care (DoH/NOS), who use this for benchmarking and to analyse national and local data trends.  The information provided to these organisations contain no personally identifiable information and is entered directly into our account on their website.

We are also required to submit anonymised information to the Care Quality Commission (CQC) should any notifiable events take place (e.g. Deprivation of Liberty Authorisation).  We are also required to provide onsite access of all staff and client files to CQC when they inspect our services, this is in line with legislation.

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold.  Please email your request to our Data Representative, Kimberley Cawsey at KimberleyCawsey@LintonSupport.co.uk.

 

Changes to this Privacy Notice

This Privacy Notice was last reviewed on 25th May 2018 and will be reviewed annually.  We will also review this Privacy Notice whenever we change or update a process.